Head of Operations
Employment Type: Full-Time
Summary: Starting life in 1993 as Gap Promotions, the first promotions and merchandising company in the region, we have ever since evolved into Gap Marketing – East Africa’s most sought-after marketing services team.
Reports To: Managing Director
Subordinates: Assistant Operations Manager, Operations Executives
Description: MAIN PURPOSE OF THE JOB
To ensure excellence in execution for all clients projects to ensure achievement of set targets through effective planning
To ensure smooth running of office and administrative operations.
PRINCIPAL RESPONSIBILITIES
Costing for all clients projects and getting approvals
Developing execution manuals for all projects and obtaining both internal and clients’ approvals
In liaison with HR, recruiting and training all projects staff and maintaining an updated database
Development and evaluation of key field staff work plans
Following up on cost approvals, LPOs and contracts from clients
Preparing operational budgets for each project and a budget tracker
Preparing clients reports for projects and ensuring their accuracy and timeliness
Sourcing and acquiring 3rd parties on a need basis following the Company procedures
Securing all necessary government approvals and licences/Certificates on a need basis
Proactively managing relationships with key partners in the trade, government authorities and clients representatives
Overall logistical support and coordination of clients projects
Managing office security
Managing office stationery and utilities
Managing the administrative staff e.g. the front office coordinators and office assistants
Requirements: Person Specification
1. Education Qualification and Training
Bachelor’s Degree in social sciences
Professional qualification in marketing preferably CIM
Professional qualifications in Projects management
Proficiency in computers
2. Knowledge and Skills
Negotiation skills
Relationship management skills
Projects management skills
Good analytical skills
Excellent interpersonal skills
Team building
Good organisation
Good communication skills
Good computer skills
3. Experience
At least 10 years’ experience in a marketing agency or trade marketing department of a large FMCG company.
Desirable: Experience and a strong understanding of promotions, field marketing and sales operations particularly in FMCG.
Desirable: Research interpretation and translation into trade and consumer insights
4. Personal Attributes
Honesty, Integrity, Reliability, Results oriented, Transparency, Meticulous
Problem solving ability
Sociability
Ability to think on feet
Pro-activity and confidence
Good personal drive
Mature and flexible
Attention to detail
Resilience
5. Judgement and Mental demands
Highly creative and innovative
Ability to manage crisis
6.Physical demands and work environment
Ability to work long hours and to withstand pressure
Travelling out the country and out of town
Web Address : http://www.gap-marketing.com
