INTERNAL VACANCY ANNOUNCEMENT WFP/17/09

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WORLD FOOD PROGRAMME
INTERNAL VACANCY ANNOUNCEMENT WFP/17/09

This Vacancy is open to Kenyan male and female candidates. Qualified female candidates are particularly encouraged to apply.

Date of issue: 12 February 2009
Deadline for application: 25 February 2009

Job Title: Information Technology Assistant
Post Grade: G4/5 (Service Contract)
Duty Stations: Various locations in Kenya
Accountabilities: Under the direct supervision of the Head of the Field Office and the technical supervision of the International ICT Officer, Nairobi, the incumbent will be required to carry out the following duties:-

Major Duties and Responsibilities:
Under the direct supervision of the Head of Sub-Office and the technical supervision of the Head of the ICT Unit, Nairobi:
§ Maintain inventory of material and/or database of information, such as computer related equipment, communications equipment, website content, training material, etc.
§ Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc;
§ Assist in the deployment/dissemination of standard material, such as computer hardware and/or software, applications, programmes, directories, telephony, web content, publications database content, training materials, etc;
§ Assist in the maintenance of systems and equipment by carrying out routine tasks such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimisation, removing viruses and bad data, etc;
§ Administer user access to systems and databases, monitor system and application usage;
§ Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person;
§ Maintain web pages, electronic documents, statistical databases; maintain Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users;
§ Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc;
§ Perform other related duties as assigned.

Qualifications and Experience:
Education: Completion of secondary school education.
Desirable: Training/qualification in information technology, telecommunications, information management or ITIL.
Experience: Three to four years of progressively responsible job related experience in information technology or telecommunications or information management, such as WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline or similar.
Knowledge: Experience working in an international organisation or multicultural environment.
Skills: Should be able to review a variety of data, identify and adjust data discrepancies, identify and resolve operational problems with substantial independence. Ability to obtain or give factual information of a non-routine nature involving interpretation of facts and requiring clarity of expression. Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically, effectively and accurately. Ability to train other staff regarding relevant work responsibilities. Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.
Language: Good written and spoken English and fluent Kiswahili.

Kenyan nationals meeting the above qualifications and experience are requested to submit a covering letter quoting Vacancy Announcement No. WFP/17/09 along with their current/detailed Curriculum Vitae, photocopies of certificates and name, title and e-mail address of three referees. Envelopes should be marked
CONFIDENTIAL
WFP/17/09 and sent to
Human Resources Officer
World Food Programme
Office B-220 Gigiri
P.O. Box 44482
NAIROBI 00100

Applications must be received by the deadline. Late applications will not be considered. Only short-listed candidates meeting the required qualifications and experience will be contacted.